This is where ECAD can help. We have years of experience in helping our customers get the most out of their engineering software. Our service teams use a proven project management approach to software implementation.
Our Main Features
Implementing engineering software is challenging. The software is often complex and customizable. Out-of-the-box documentation is either too dense to understand or nonexistent. I.T. personnel often do not have enough time to ensure your users get full utilization from the software. And, don’t forget about administrator training, end user training, and workflow documentation!
Discovery
Our experts meet with your team(s) to understand your current processes and what your goals are.
Planning
We create and communicate an implementation plan and timeline to your key stakeholders.
Execution
Working closely with your key personnel, we implement the plan. Upon request, we can provide daily or weekly progress reports for longer-term implementation projects.
Training
Installing the software is NOT the end of an implementation! Employees need training so that they can use the software effectively. For most implementations, we create separate training sessions for different types of users (i.e. administrators vs. users)
Documentation
Don’t rely on verbally communicated tribal knowledge for workflow processes! We will help document your workflow procedures based on the results of the implementation project.
Post-Implementation Support
We know that plans always need to change after being exposed to the real world. That’s why we continue to support the project, even after implementation has ended.
Why Choose Us
We, at ECAD, take great pride in the experience and knowledge of all of our technical professionals and their ability to provide our customers with the very best technical support. In addition to continuing certifications and training they are constantly searching knowledge base articles, CAD forums, and other sources to help customers solve errors that may occur.
Frontline is an elite group of first responders who work together to provide technical support for all our customers, no matter their location. ECAD’s technical offerings have greatly grown to include custom services and consulting. But there is still a need for help when programs fail. Frontline has one goal and that is to continue to deliver the excellent support we’ve served our customers with for over 30 years.
Specialized team. Better support.
Our Client’s Words
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